Privacy Policy

1. Introduction

This Privacy Policy explains how JOSIANE DE FATIMA RAMOS DA SILVA LTDA, operating under the trade name Pikoka Brinquedos, collects, uses, stores and protects personal data of customers, visitors and business partners. Our commitment is to conduct all data processing in a transparent way, in compliance with Brazilian Law 13.709/2018 (LGPD).

2. Data we collect

We may collect the following categories of information when you interact with our store, contact us or visit our website:

• Identification data: full name, tax identification number when required for issuing a fiscal receipt, contact information
• Contact data: email address, phone number, postal address for delivery when applicable
• Commercial data: purchase history, product preferences, communication records
• Technical data: information about your device, browser and connection when you use our website, such as IP address and access logs

3. How we use your data

The information we collect is used strictly for the following purposes:

• Processing sales, orders and product deliveries
• Issuing tax documents in compliance with Brazilian law
• Responding to inquiries submitted by phone, email or in-store
• Maintaining commercial relationships with wholesale partners
• Improving the service we provide and the products we offer
• Complying with legal and regulatory obligations

4. Legal basis for processing

We process personal data based on the legal grounds set out in the LGPD, which include the execution of a contract with the data subject, compliance with legal obligations, the legitimate interest of the controller, and the consent of the data subject when applicable.

5. Data sharing

We do not sell personal data to third parties. Personal information may be shared only with service providers strictly necessary to our operation, such as accounting, tax authorities and delivery services, always under confidentiality obligations and limited to the specific purpose that justifies the sharing.

6. Data storage and security

Personal data is stored on controlled environments with access restricted to authorized staff. We adopt reasonable technical and organizational measures to protect information against unauthorized access, accidental loss, destruction or unlawful processing. Data is retained only for the time necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

7. Your rights

Under the LGPD, you have the right to:

• Confirm the existence of processing of your personal data
• Access your data
• Correct incomplete, inaccurate or outdated data
• Request anonymization, blocking or deletion of unnecessary or excessive data
• Request data portability
• Request information about entities with which we have shared your data
• Revoke consent previously given

To exercise any of these rights, please contact us at marelie@terra.com.br.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to improve navigation and understand how visitors use the site. You can configure your browser to refuse cookies, although this may limit some functionalities.

9. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or in applicable legislation. The date of the last update will always be indicated at the top of this page.

10. Contact

Questions about this Privacy Policy or about the processing of your personal data can be sent to:

JOSIANE DE FATIMA RAMOS DA SILVA LTDA
Email: marelie@terra.com.br
Phone: (41) 3033-7786
Address: R Honduras, 550, Térreo, Centro, Pinhais/PR — CEP 83.320-170